Frequently asked questions
Please feel free to call us with any questions you may have, but to save a call, here are some answers to the questions that we’re most frequently asked:
About the services we offer
What hours do Baynes Travel work?
To provide a service for people having to travel at any time and to any destination we provide a 24 hour a day, 7 days per week service. However please be aware that travelling outside normal working hours , over the weekend, or on public holidays, will increase the cost of your trip
How far are you prepared to travel?
Most of our journeys are within the north east of England. However, we regularly travel to destinations further afield and have even made trips abroad.
What vehicles do you have?
We have a wide range of vehicles for different party numbers ranging from one person to 57 people and including wheelchair accessible vehicles.
IS IT OKAY TO PICK OTHER PASSENGERS UP/DROP PEOPLE OFF EN-ROUTE
Yes, with prior agreement, we can be extremely flexible on pickups and drop-offs on-route
What is your biggest vehicle?
Currently our biggest vehicle is our luxury 57 seater executive coach.
Are your vehicles suitable for wheelchairs?
We have a rear-loading wheelchair accessible vehicle that can transport the wheelchair user as well as four passengers. This is to enable your whole party to travel together. All of our drivers are trained in unloading and unloading wheelchairs safely.
Do you have child seats?
We have child seats available for pre-booked journeys on request.
WHAT IF MY FLIGHT/TRAIN/FERRY IS LATE?
If possible inform the office of your impending late arrival. We try and monitor plane arrival times to be at the airport promptly with minimal waiting time. This is not always possible with trains or ferries. We will be as flexible as possible to accommodate your late arrival and we will provide you with a contact number for your driver.
Do you accept dogs in your vehicles?
Yes, dogs can travel in our vehicles, but excessively muddy or wet dogs may incur an extra cleaning surcharge.
How much time should I allow to get to my destination?
This can be very dependent on factors such as the time and day. However, our office staff are very knowledgeable on routes and times so you can call: 01434 683269 for an estimated journey time in advance and get a more precise confirmation from your driver when you are picked up.
Can you be booked for events?
We have lots of experience in providing transportation for events like weddings, parties and conferences. We even operated services in London for the 2012 Olympics! Call us and we will work with you to provide the most cost-effective solution to your transport requirements.
Can I keep a driver all day?
You can of course book a driver to be at your disposal for the whole day if required. This would have to be pre-booked and you will be quoted a cost for this in advance.
Can I request a female driver?
If you specify this when booking we will try to accommodate your request, but can't always guarantee that a female driver will be available.
About our charges
CAN I PAY BY CARD?
We can accept card payments over the phone for pre-booked trips and tours but our drivers don’t have the facility to take card payments.
WHAT IS YOUR CANCELLATION POLICY?
For car private hire there will be a cancellation charge if a vehicle has been dispatched prior to you informing us that it is no longer required. For Baynes Tours and the hire of larger coaches we have specific cancellation terms and conditions.
Can I request a quote in advance of my journey/hire?
We would be delighted to provide you with a quote for your requirements based on the type of vehicle you require and your destination and travelling schedule.
HOW DO I GET A RECEIPT?
The driver should be able to give you a handwritten receipt. If you need one subsequently contact the office on 01434683269
About my journey
When will my taxi arrive?
Our office will give you an estimated time that your vehicle will arrive. Please note that the time given is the arrival time not the departure time (which will depend on how long embarkation takes) and is an estimation subject to prevailing traffic/weather conditions.
How will I recognise your vehicle?
Baynes’ vehicles have quite a distinctive livery, featuring a large hand-writing style B on the sides and back
How will I know the driver at the airport or rail station?
Our drivers all wear uniform tops featuring the Baynes B and our vehicles all feature the same B device. You can request a personalised Meet and Greet which will consist of the driver meeting you in the arrivals hall with a card displaying your name. You will also be provided with your drivers direct contact number.
What do I do if my vehicle hasn’t arrived?
If your taxi hasn’t arrived outside office opening hours, you can contact: 07702696189
I’ve lost an item in one of your vehicles, what do I do?
Don’t stress! Our drivers will always hand lost property items to the office for safe keeping. If you think you have left something in one of our vehicles ring 01434 683269 with details of the journey it was lost on. If we have the item, you can collect it or arrangements will be made for its safe return to you.
What do I do if I want to make a complaint?
We are extremely focused on customer satisfaction so if you do have a problem with our service please call Nigel on 07702696189